Refund policy
RETURNS & REFUND POLICY – MEIS
Returns
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition you received it
- Unworn, unused, and unwashed
- With all original tags attached
- In original packaging
- Accompanied by proof of purchase
To start a return, please contact us at:
meis.apparel.streatwear@gmail.com
If your return is approved, we will provide instructions on how and where to send your item.
Items sent back without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon arrival and contact us immediately if:
- Your item is defective
- Your item is damaged
- You received the wrong item
We will assess the issue and work to resolve it as quickly as possible.
Exchanges
The fastest way to exchange an item is to return your original item (once approved) and place a new order for the desired product.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method. Please note that bank and payment processing times may vary.
Change of Mind
We do not offer refunds for change of mind, incorrect selection, or finding the same product cheaper elsewhere.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Sale items or discounted items
- Gift cards
- Custom or made-to-order products (unless faulty or required under Australian Consumer Law)
We may also refuse returns where:
- The item has been misused or damaged due to customer handling
- The issue was disclosed prior to purchase
- The return does not meet requirements under Australian Consumer Law
Shipping Costs for Returns
If a product is found to be faulty or not compliant with Australian Consumer Law guarantees, MEIS will cover reasonable return shipping costs.
If a return is assessed and found not to be eligible for a refund, repair, or replacement under these terms, the customer may be responsible for any associated shipping or inspection costs.
Processing Time
We aim to review and process all return requests within 5 business days of receiving them.
How to Return an Item
To complete a return:
- Contact us using the details below
- Wait for approval before sending any items back
- Provide proof of purchase if requested
Approved refunds will be issued to the original payment method unless otherwise agreed.
Additional Conditions
Product images and descriptions are provided to ensure clarity before purchase. If the item received matches the description provided on our website, we are not required to issue a refund based on expectation differences.
If an item is limited edition or sold out at the time of return approval, a replacement may not be available. In such cases, resolution will be assessed in line with Australian Consumer Law.
Contact Us
For all return, refund, or exchange enquiries, please contact:
meis.apparel.streatwear@gmail.com